Quality and environmental policy for the period 2010 - 2012
I. In relation to customers and public
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1. |
Be perceived by customers as a responsible distributor of heat and hot water in the area of Hradec Králové. |
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2. |
Evaluate the fulfilment of customer requirements, including complaints; monitor trends and take effective
actions. |
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3. |
Contribute to the overall development of the city. |
|
4. |
Be the exclusive supplier of heat and hot water via central distribution of heat. |
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5. |
Ensure the clarity of the company by making the needed data available. |
II. In relation to the supplier and the company employees
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1. |
Expand and enhance relationship with the strategic supplier of heat. |
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2. |
Create conditions for the professional growth of employees and thus contribute to achieving their personal
goals. |
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3. |
Identify attitudes, views and opinions of employees and the state of their motivation to maintain the
effectiveness of quality management and improvement. |
III. In relation to shareholders
|
1. |
Strive for continuous growth of the value created by the company in accordance to shareholders interests.
|
|
2. |
Ensure the return of the investment, while maintaining a condition, where the final price is the lowest
in the Republic. |
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3. |
Use modern techniques and tools for effective management, teamwork improvement and effective communication. |
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4. |
Reshape to a modern business company according to world standards, raise the technological level of the
company. |
IV. In relation to environment
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1. |
Company management protects the environment in all its activities - technologically, technically and by
personnel. |
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2. |
Continuous monitoring of waste legislation will ensure continuous alignment between the activities of
the company and statutory and other requirements. |
|
3. |
The company places a great emphasis on minimizing energy loss during the transmission from the supplier
to customers. |